Student Service Desk

Student Service Desk

The student Service Desk is the central contact point for all inquiries from students regarding selected services of the IT Service Centre of the HTW.

Opening hours of the service desk

The service desk is staffed during the lecture period in the summer semester 2022 (starting on Mai 2th) at the following times in the foyer of the HTW library:

  • Tuesday:        15:30 - 17:30
  • Wednesday:     9:00 - 11:00

If the service desk can not be staffed, this will be announced here.

You can also send e-mail inquiries to the service desk via servicedesk(at)

Offered services

The student service desk of the IT Service Centre provides advice and support on questions regarding

  • set up Wi-Fi (eduroam)
  • set up VPN
  • configure email accounts
  • set up user drives (Samba)

Contacting the IT Service Centre

For service requests that go beyond the student service desk, please contact service.rz(at)

Service Desk

IT Service Centre

Andreas-Schubert-Str. 8
01069 Dresden