Service overview and instructions

According to its structure, the Centre for Information Services and Digital Transformation (ZID) divides the services as follows:

The service overview below links to the relevant service pages where you can find information about the service itself and instructions.

Please note that there are restrictions on the use of the services of the ZID which depends on the membership to one of the groups students, employees or guests (non-HTW members). With their approval, guest auditors receive an restricted HTW login with the associated HTW e-mail address, which gives them access to DOM PCs and the learning plattform OPAL.

Below you'll find contact persons to services of other departments of the HTW Dresden about whom inquiries are often made to the ZID by mistake. In addition, we would like to point out selected services of the German Research Network (DFN) and affiliated institutions, which members of the HTW Dresden can use for free with a valid HTW login.

Hint

Information and instructions for some selected services can only be found in the internal area (sign up with HTW login required). Relevant services have the addition "internal" in the following service overview.

Services of the IT Service Centre (* at request of an HTW employee, ** member of other universities)

# service (short description) offer for
students
offer for
staff
offer for
guests
important information
and instructions
1 Central HTW login (internal) x x x* changing or recovering the HTW login password
2 Changing or recovering the HTW login password x x x For password recovery a personal appearance and presenting the student respectively employee ID (alternative identity card) at the IT Service Centre is usually required.
3 Wireless internet access
(eduroam)
x x x ** Instructions: Configuring Wi-Fi / WLAN (Eduroam)
4 Email
(MS Exchange, user certificates)
x x  
5 User certificates
Public Key Infrastructure (PKI) (internal)
x x    
6 Server certificates
Public Key Infrastructure (PKI) (internal)
x x    
7 User drives
(personal user drive (Samba)) (internal)
x x x Instructions: Integrating the user drive (internal)
8 Group drives (internal)   x    
9 Temporary global file system (internal) x x    
10 VPN x x x * Instructions: Configuring VPN
11 Anti-virus software
(Sophos)
x x   Instructions: Anti-virus software for home computers (students and employees)
12 Data backups
(Backup to TUD, Protect) (internal)
  x  
13 Data backup through snapshots
(internal)
x x x
14 Provision of servers (internal)   x    
15 Voice over IP (VoIP) / E-fax
(internal)
  x (also committees)    
16 LAN (internal)   x  
17 Hardware procurement
(Support of desktop and laptop framework agreements)
  x  
18 Software procurement
(Workplace software and framework agreements)
(internal)
x x   information only in German language available
for students: Imagine, Campus Sachsen
for staff: Office Home Use Program (HUP)
19 Shibboleth
(Possibility of authentication for other services (e.g. OPAL)) (internal)
x x    
20 Windows update service   x  
21 SecureShell (SSH)   x    
22 Login to webseite
(internal)
x* x    
23 Technical infrastructure for the website (Typo3)
(internal)
  x  
24 Provision of databases
(MySQL databases)
  x    

Audiovisual services and event technology (* at the request of an HTW employee)

# service (short description) offer for
students
offer for
staff
offer for
guests
important information
and instructions
1 Media technology
(internal)
  x    
2 WLAN / WiFi event and device accounts (internal)   x x*  
3 Hosting of the video conferencing tool BigBlueButton (internal) only as participant only teachers   information about BigBlueButton
(only in German language)

Cross-divisional service team

# service (short description) offer for
students
offer for
staff
offer for
guests
important information
and instructions
1 Workplace support
(Installation and maintenance of hardware and software, troubleshooting)
  x (Departments)    
2 Student service desk
(support for students, troubleshooting)
x      
3 Provision of digital library services x x    

Digital management services

# service (short description) offer for
students
offer for
staff
offer for
guests
important information
and instructions
1 Support of HIS GX-Systems: Focus FSV   x  
2 Support of HIS GX Systems: Focus SVA   x    
3 Hosting of HISinOne: Focus APP
(Campus Management)
  x   application portal HTW Dresden

The next table lists selected services from other HTW departments, which are not part of the ZID services, but are often requested by students, staff or guests.

Services of other HTW departments (not service of ZID)

# service responsible HTW department contact
1 OPAL support Service Team for Higher Education
(didactical support), ZID (technical support)
service.eteaching@htw-dresden.de
Jana Halgasch (Service Team for Higher Education), Jana Hartmann (ZID)
2 Job market Career Service Tanja Sonntag
3 User Administration of the Faculty INF / MA Faculty of Informaticsservice@informatik.htw-dresden.de
4 HIS GX-Systems support: Focus on Campus Management Department of Student Affairs Marco Streit, Elke Walser
5 Event calendar (website) support Vice-Rector for Teaching and Study  
6 Module Database (Modulux) Vice-Rector for Teaching and StudyRon Dietrich
7 Research Information System (FIS) Vice Rectory research and technology transfer Juliane Gehmlich
8 BigBlueButton Support Vice-Rector for Teaching and Studysupport-ecampus@htw-dresden.de
Team education
       

Finally, we would like to draw your attention to selected services of the German Research Network (DFN) and associated facilities. A complete service overview of the DFN can be found here. For using those services, you'll have to authenticate yourself with the HTW-Login via Shibboleth.

Services of German Research Network (DFN) or affiliated facilities (not service of ZID)

# service short description further information and instructions
1 Gigamove (RWTH-Aachen) plattform for uploading large files (max. 2 GB); provision via download link informationen of RWTH-Aachen about Gigamove
2 DFNconf video conferencing service information about DFNconf from DFN
3 DFNTerminplaner coordination of appointments and events information about DFNTerminplaner from DFN